To continue to be successful at a home based medical transcription business, it is important that your clients are satisfied with the transcription services provided. Here are tips that will enable a continuous flow of business coming your way.
1. Start with end in mind
Set the targets not only for the business profits but also for customer satisfaction. Use these to motivate you to complete your work on time and within the quality standards.
2. Continue learning
Continue to research and learn the latest in medical transcription. The Internet is a great resource. Also get books and attend courses that will help you stay ahead.
3. Plan your work and adhere to it
Make sure that all accepted work is already scheduled into your calendar to avoid running the risk of over-committing. Plan out your work, be it on a manual planner or computer software.
Software makes it much easier to plan recurring activities, besides being able to set up reminders.
4. Adhere to your plan
Unless there is an emergency, adhere to your plan. If the planned tasks are not completed as planned, it might become difficult to catch up on work. This may then lead to delays in work submission which is not good for customer satisfaction.
5. Know your clients’ needs
Keep in regular dialogue with your clients getting feedback on the quality and timeliness of your work. Do not assume that they are happy. Ask them.
6. Set your standards high
Do your best job every time you deliver a piece of work. By doing this, not only will they send you medical transcription jobs. They will also recommend you to others who are looking for good medical transcription services.
7. Plan for business growth
Continue to plan to expand your business. Set aside time for this. Otherwise, you will be swamped with work and be stuck with only what you can deliver. Remember that you can employ others to help you deliver more work and grow your home based medical transcription services.